online employee scheduling system advantages

Healthcare practices across the country are managing record-high levels of employee burnout.

Online scheduling reduces burdensome administrative tasks for staff Advanced features such as web-to-text functionality even allow patients to request an appointment via text message directly from the website, offering an even higher level of convenience.Ĥ. But it also delivers convenience to patients who simply prefer the flexibility and ease of online scheduling, regardless of time of day.Īll PatientPop practices offer an easy-to-use online scheduling system for patients right on their practice’s website. Online scheduling is a logistical life-saver when your office is closed and when phone lines are tied up. In fact, nearly one in five patients say their biggest scheduling pain point is having to wait for a practice to open - 42 percent say their biggest nuisance is being put on hold. (often with a break for lunch!) For patients who work and manage other commitments during the day, this lack of access is immensely frustrating. Conversely, healthcare practices accommodate appointment requests only between the hours of 9 a.m. In most industries, the use of chatbots and 24/7 customer service support is standard. The rise of healthcare consumerism has made traditional ‘office hours’ a dated concept. Here’s what you and your business stand to gain when you invest in digital appointment booking.Ģ. With fewer schedule-related tasks, your team can focus on in-person visits and important patient requests. The transition to online scheduling gives your practice a competitive advantage, but also reduces the administrative burden on your busy front office staff. This basic digital opportunity can provide immediate patient satisfaction: Seventy-three percent of patients prefer to schedule their healthcare appointments online. If your practice doesn’t yet offer patients online scheduling, it’s time to add this tool to your website and online profiles. How can independent healthcare practices prevent attrition? Improving patient convenience and access will often satisfy patients better than competing medical groups. In fact, more than one-third of patients have left a healthcare provider in the past two years with a lack of access cited as a top reason for making the switch.

1 This means patients who were once faithful to a specific healthcare provider or group will switch doctors for an experience they want- and many have already done so.

As today’s healthcare consumers demand greater convenience, healthcare brand loyalty is on the decline.

Online employee scheduling system advantages